Boutique Hotel Senior Guest Services Representative
Full Time • Daskk Hotels & Resorts Orlando
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
DASKK Hotels and Resorts is ready to open and looking for the right candidate. This candidate must be ready to be part of something special. This 154 suite hotel has completed a multi-million dollar renovation to become a boutique hotel that remembers that all customers are part of our family and puts their needs as a priority. If this sounds like you and you are ready to set yourself apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Senior Guest Service Representative. This position needs to be passionate about the job and willing to work hard and understand the concept of “all hands-on deck” type of atmosphere. The ideal candidate must be a team player that is willing to go above and beyond.
Requirements:
· Greet guest and offer to assist with their needs
· Reconciled paperwork daily
· Register and assign guests to hotel rooms
· Establish method of payment and verify credit
· Make and confirm reservations
· Compute bills, collect payments, and make change for guests
· Transmit and receive messages, using telephones or PMS system
· Respond to guest requests in a timely manner
· Receive and resolve guest complaints, elevating to supervisor if necessary
· Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
· Practice safe work habits, wear protective safety equipment and following Choice standards
· Must be able to stand for 8 hour shifts
· Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
· Ensure overall guest satisfaction
· Perform other duties as requested by management.
- Candidate may assist management in other areas: purchasing, shift reporting, guest communication.
- In the absence of a manager, candidate has the ability to work alone, acting as manager-on-duty as needed.
- Cross-train with Coffee Shop – Candidate will be food server certified, and will have the ability to work both areas simultaneously.
Experience:
· Hotel/Hospitality Experience required
5 years minimum experience at hotel F/D.
5 years minimum experience at hotel F/D.
· High School diploma or equivalent required
· Previous customer service experience required
· Knowledge of PMS systems preferred.
· Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
Benefits
· Paid Health Insurance and Paid Time Off after Probationary Period
Compensation: $18.00 per hour
If you are interested in being part of building something special, this is the perfect place for you. We are a rapidly growing hospitality/management company. Our ideal candidate must be a team player that is passionate about their work, willing to go above and beyond for our guests and embrace the concept of “all hands-on deck”.
While we offer a flexible work schedule, our hotel is a year-round, 24/7 operation, so your schedule could include holidays, weekends and alternate shifts. Equal Opportunity Employer
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